Support

Need help with Mobblins? This page covers the most common questions. If you can't find what you're looking for, contact us directly and we'll get back to you.

Contact Us

Email [email protected] for account issues, purchase problems, bug reports, or any other question. Please include your in-game User ID (Settings > Account information) and, for purchase issues, the app store account or order used to buy, so we can look into it quickly.

Account & Login

Every device starts with its own anonymous account. To keep playing the same account on another device, set a user ID and password from Settings > Account information, then use "Log in on this device" on the other device. Only one device can be signed in at a time, and signing in elsewhere will sign the previous device out.

If you lost access to an account (e.g. after reinstalling without setting a password), email us with as much detail as you remember (approximate play dates, monster names, coin balance) and we'll try to help.

Purchases & Coins

Coins can be purchased from the coin pill in the game header. On iOS and Android, purchases are processed by the App Store or Google Play; on the web, by Stripe. Coins are usually credited within a few seconds of a successful purchase — if a purchase completed but coins didn't arrive, email us with the date/time and, if available, your App Store or Google Play order ID or receipt.

Refunds for App Store or Google Play purchases are handled by Apple or Google directly through their own refund request process, not by us.

Bug Reports & Feedback

Found a bug, or have an idea to make Mobblins better? Email us a description of what happened (and a screenshot, if you have one) — we read every message.

Legal

See our Privacy Policy, Terms of Service, and Disclaimer for more information.